AcyMailing Sending Service
This page shows you how to configure our email sending method.
Get access to the sending service
To activate our sending method in AcyMailing, you will need to have a valid subscription that grants you sending credits every month. See your options here
Once you have your license, just enter your license key in the AcyMailing configuration and the sending method's options should be accessible.
Configure the sending method
You'll first need to make sure you entered an email address for the "From address" field in the configuration:
Then select the AcyMailing sending service method:
An option will show up letting you validate the domain you use to send emails. For example if you use [email protected] as From address, you will need to validate example.com.
When adding a new domain your domain will only be valid if you add the domain only, you can't add sub domains. Here are examples of valid domains:
example.com
google.com
amazon.com
example-test.com
example.co.uk
Here are examples of not valid domains:
test.example.com
example-.com
www.amazon.com
Once added, your domain will be added as pending:
To validate it, click the blue cogs on the right to show details, you will see a list of CNAME entries that need to be added to the DNS management part of your server:
Add these 3 DNS entries to your server then wait a bit before clicking the "Update domains statuses" button (it may take a few minutes to a few hours for the new DNS entries to be taken into account).
How to add the DNS entries on my server?
Each server has its own method, but we've found dedicated step by step guides prepared by the biggest hosting providers:
If your hosting provider isn't in this list, the common steps are as follows:
Log in to your hosting account
Go to either the DNS entries listing or your website management page
Click a button to add a DNS entry
Set the type as CNAME and enter the name/value of the entry
Save and repeat for the 3 entries
Troubleshooting
Entries still pending after several hours
Make sure that your CNAME is well added to your domain, you can check on this website https://mxtoolbox.com/CNAMELookup.aspx For example you can take the first entries Name and search for it, here is an example: random-key._domainkey.your-domain.com
If your DNS provider doesn't do it automatically you can remove the your-domain.com in the Name of the CNAME. So instead of adding:
Name: random-key._domainkey.your-domain.com
Value: random-key.dkim.acymailer.com
You can add it like this:
Name: random-key._domainkey
Value: random-key.dkim.acymailer.com
If you CNAME is added but the value of it is random-key.dkim.acymailer.com.your-domain.com instead of random-key.dkim.acymailer.com you can try to add the value with a dot at the end:
Name: random-key._domainkey
Value: random-key.dkim.acymailer.com.
My DMARC is marked as invalid but my SPF and DKIM are correct
It might be a false positive from the spam-test service we're integrated with. You can send a test to a Gmail address, then open it, click the 3 dots at the top-right and choose "<> Show original".
Gmail will tell you if your DMARC is valid:
My "MAIL FROM" is not aligned
What it means is that the domain used to collect the bounce messages (when the recipient's adress doesn't exist for example) is different from your sending domain.
If you're using our sending service, you will need to add two DNS entries on your server configuration to align the domains. Contact our support team and tell us which domain should be align so that we can provide you with the correct DNS entries.
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