AcyMailing
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  • AcyMailing documentation
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  • Setup AcyMailing
    • Update from AcyMailing 5
    • Installation
      • Download AcyMailing
      • Install AcyMailing
      • Update AcyMailing
      • Switching from Starter to a paid version
      • Uninstall AcyMailing
    • Move AcyMailing between websites
      • Migrate between Joomla! and WordPress
      • Move between two WordPress websites
      • Switch from Joomla 3 to Joomla 4/5
    • Configuration
      • License
      • Mail settings
        • Set up your DKIM : DomainKeys Identified Mail
        • Set up Oauth 2.0
      • Queue process
      • Configure your send process
      • Subscription
      • Bounce handling
      • Data collection
      • Security
      • Languages
    • Step by step guide
    • Multilingual websites
      • Translate AcyMailing
      • Custom translation
    • Subscription to your lists
      • Subscription form - Joomla
      • Subscription form - WordPress
      • Other subscription methods
      • RSForm!Pro integration
  • External sending methods
    • AcyMailing Sending Service
    • Amazon SES
    • ElasticEmail
    • Mailgun
    • Postmark
    • SendGrid
    • Brevo SMTP Relay
    • Brevo / Sendinblue (Legacy)
  • Main pages
    • Dashboard
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      • Subscription Form
      • Header
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    • Subscribers
      • Create a subscriber
      • Import subscribers
      • Export subscribers
    • Custom fields
      • Create Custom Field
      • Examples
    • Lists
      • Create a list
    • Segment
      • Edition
    • Emails
      • Creation of a campaign
        • Choose a template
        • Edit email
        • Recipients
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        • Send settings
        • Tests
        • Summary
      • A/B testing
      • Automatic campaigns
      • Follow-up
        • Trigger
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        • Emails
        • Summary
      • Special mails
    • The email editor
      • Tenor integration
      • Unsplash integration
    • Templates
      • Create a template
      • Import a template
    • Email overrides
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      • Create a new Scenario
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    • Statistics
      • Overview
      • Detailed Statistics
      • Click map
      • Links details
      • User click details
      • Statistics per list
    • Add-ons
    • Mailbox actions
      • Mailbox actions
        • Edition
      • Bounce rules
        • Configuration
        • Listing
        • Create bounce rules
  • Advanced
    • Send follow-up messages based on subscription
    • Let site users use AcyMailing
      • List management
      • User management
      • Campaigns management
    • Show an archive of the sent newsletters
    • Show a profile edition form on your site
    • Partner platform
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      • Zoo
    • WordPress add-ons
      • WordPress posts and pages
      • Advanced Custom Fields (ACF)
      • Business Directory
      • Contact Form 7
      • Easy Digital Downloads
      • EventON
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      • Gravity Forms
      • Learndash
      • MemberPress
      • Modern Events Calendar
      • The events calendar
      • Ultimate Member
      • Uncanny Automator
      • WooCommerce
    • All websites add-ons
      • Articles, posts and pages from WordPress and Joomla
      • Automation - export action
      • Create user
      • Custom headers
      • RSS and Atom feeds
      • Table of contents generator
      • Universal filter
    • Zapier
  • Developers
    • Developer Documentation
    • Making a custom add-on
      • Execute custom script on specific AcyMailing actions
      • Insert a dynamic text in an email for Joomla
      • Insert a custom block in an email for Joomla
      • Insert a dynamic text in an email for WordPress
      • Insert a custom block in an email for WordPress
    • Custom script using our code
    • Create a page override
    • Joomla quickstart package with AcyMailing
    • Customise inserted content
  • FAQ
    • Could not instantiate mail function - AcyMailing
    • Spam issue
    • Your send process is slow?
    • Compatibility issues
    • Mail archive not displaying special characters
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On this page
  • POP/IMAP configurations
  • Connection errors
  1. Main pages
  2. Mailbox actions
  3. Bounce rules

Configuration

POP/IMAP configurations

1and1:

  • Server: imap.1and1.com (or imap.1and1.fr)

  • Port: 143

  • Connection Method: IMAP

  • Secure Method: - - -

  • Self-signed certificates: No

  • Your e-mail account/password

GMail:

If you want to use your GMail account to handle the bounces, you should first enable the IMAP connection on your GMail account settings and then configure AcyMailing:

  • Server: imap.gmail.com (if it does not work, you should try with imap.googlemail.com)

  • Port: 993

  • Connection Method: IMAP

  • Secure Method: SSL

  • Self-signed certificates: Yes

  • Your GMail username/password

If you have an authentication issue with GMail whereas you're absolutely 100% sure about your username and password, please:

  • Make sure you enabled the IMAP connection on your GMail account

Gmail apparently added a security for the Imap connection so if you cannot manage to set the connection up, enable the option "Authorize less secured applications" in the Gmail account's parameters, section "Connection and security".

GoDaddy:

  • Server: pop.secureserver.net

  • Port: 110

  • Connection Method: POP3 (without imap extension)

  • Secure Method: - - -

  • Self-signed certificates: No

  • Your e-mail account/password

OVH:

  • Server: ns0.ovh.net

  • Port: 110

  • Connection Method: POP3

  • Secure Method: - - -

  • Self-signed certificates: No

  • Your e-mail account/password

Office365:

  • Server: outlook.office365.com

  • Port: 995

  • Connection Method: POP3

  • Secure Method: SSL

  • Self-signed certificates: Yes

  • Your e-mail account/password

Connection errors

The extension "php_imap.dll" could not be loaded

  • AcyMailing uses special php functions to connect to your mailbox, it requires the PHP Imap extension to be installed on your server.

  • Even if you use the POP3 connection, AcyMailing will need this PHP extension which handles all the communication with your mail server.

  • Please enable this extension on your php.ini file or contact your hosting company to enable this extension on your website.

  • If you cannot enable this extension, you can use the Connection method : POP3 without IMAP extension, this method has been only developed for users not being able to enable the IMAP PHP extension on their server.

Certificate failure

  • Your mail server apparently need you to sign a certificate to enable you the connection to your mailbox.

  • You should turn on the option "Self-signed Certificates" and give it a new try.

ESMTP Exim

  • This is a typical error when your website can not connect to your mail server.

  • This is not a problem of authentication but really a problem of mail server address or port.

  • In our screen-shot, we were using the wrong port. The default port are:

    • 110 for POP3

    • 143 for IMAP

    • 993 for IMAP when using a secured connection

Invalid Remote Specification

The error message "Invalid remote specification" may appear if your php_imap module has not been compiled with ssl support. You will need to ask your web host to recompile php and add the --with-imap-ssl option to the configure command.

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Last updated 5 years ago

Try to unlock your GMail account, sometimes GMail blocks the application:

http://www.google.com/accounts/DisplayUnlockCaptcha